Privacy Policy

1. Introduction

UX Technologies ("we", "us", or "our") operates ux.gold and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account information (email address, username)
• Profile information from connected platforms (Twitch, YouTube, Kick, Discord)
• Payment information (processed securely by Stripe)
• Communications with us (support requests, feedback)

2.2 Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (features used, session duration)
• Log data (IP address, access times, pages viewed)
• Streaming metadata (stream duration, relay usage statistics)

2.3 OAuth and Platform Data

When you connect third-party accounts (Twitch, YouTube, Kick, Discord), we receive:

• Your username and user ID on that platform
• Profile picture URL
• OAuth tokens to maintain your connection (stored securely)
• Channel/stream information as needed for our services

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related notifications
• Authenticate your identity and manage your account
• Provide customer support and respond to inquiries
• Send service-related communications and updates
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help us operate our service (hosting, payment processing, analytics)
• Platform Partners: Streaming platforms as necessary for service functionality
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure storage of authentication tokens
• Regular security assessments and updates
• Access controls and authentication requirements

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legal compliance, dispute resolution, and legitimate business purposes.

Streaming and translation data is typically retained for 30 days unless required for billing or support purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Withdraw consent where applicable

To exercise these rights, contact us at privacy@ux.gold.

8. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics services to understand how our service is used. You can control cookies through your browser settings.

9. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place when transferring data internationally.

10. Children's Privacy

Our Service is not intended for users under 13 years of age. We do not knowingly collect information from children under 13. If we learn we have collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: privacy@ux.gold

Operator: UX Technologies
Location: Setagaya-ku, Tokyo, Japan